Draft translation. This text was translated automatically and has not been proofread yet — if something reads oddly, it does.
Privacy policy
1. General provisions
This privacy policy has been drawn up in accordance with the requirements of applicable law and sets out how personal data is processed and which measures to keep it secure are taken by the sole trader Shyman Hanna Oleksandrivna (hereinafter — the Operator).
The Operator considers respect for human and civil rights and freedoms in the processing of personal data to be the most important aim and condition of its work.
2. What data we collect
The Operator may process the following personal data of a User:
- surname, first name and patronymic;
- email address;
- phone number;
- the date, time and place of birth (solely in order to provide consulting services);
- age;
- answers to the questionnaire and application questions, including information about health (medication the User takes, diagnoses), only if the User has entered it in the form themselves (section 8);
- data transmitted automatically by the services during their use (IP address, cookies, browser information).
3. Purposes of processing
The purposes of processing a User’s personal data are:
- giving access to materials, webinars and closed chats;
- identifying the User in order to hold individual consultations;
- assessing whether the format and methods of work suit the User’s request, and preparing for a consultation or an individual programme (from the questionnaire and the application);
- sending notifications about new products, offers and services (a user can always unsubscribe).
4. Security and payments
The Operator does not collect or store your bank card details. Payments are processed on the secure pages of certified payment systems (Fondy / WayForPay). Data is transmitted over SSL.
5. Transfer of data to third parties
The Operator undertakes not to pass personal data to third parties, except where this is required to fulfil obligations to the User (for example, to give access to external platforms) or where the law requires it.
6. Retention and deletion of data
Personal data is processed until the purpose of its processing has been achieved. A User may withdraw consent to the processing of their personal data at any time by sending the Operator a notice to: [email protected].
7. Reviews on the site
A review can be left through the form on the Reviews page. The form asks for a name (initials or a pen name will do), a rating, the text itself and an email address. The email address is required and is never published on the site: it exists only so that we can reach the author — to clarify something, to agree on an edit, or to take the review down at their request.
A photo may be attached to a review if the author wishes. The page shrinks it to a small square before sending, and on the site it appears as a small circle next to the name. The member of the centre who reads the review may publish it without the photo.
By submitting the form the User consents to the publication of their name, rating, review text, date and any attached photo on this site. The email address, network address and browser data are never published: they are stored separately and are used to reply to the author and to tell a living person from a machine.
A review does not appear on the site automatically. A member of the centre reads it first. They may correct typos, remove other people’s names and unnecessary personal details; the text as submitted is kept unchanged. A review may not be published at all, without explanation.
While a review is waiting for moderation, only its author sees a copy of it on the Reviews page. The copy is kept in the author’s browser (localStorage) and is not sent anywhere. Once the review is published, the published version replaces the copy; if it is not published, the copy is deleted. The author can also delete it by clearing the site data in the browser.
Consent to publication may be withdrawn at any time by writing to [email protected] — the review will be taken off the site. Unpublished and rejected reviews, together with the email, photo and network address, are deleted after 90 days.
8. Questionnaires and applications on the site
The consultation and individual programme pages carry a questionnaire and an application form. In them we ask for your name, a way to reach you (phone or messenger), your age and answers to questions about your request. Some of the questionnaire’s questions concern health: whether you take medication prescribed by a doctor and whether there have been any diagnoses in your history.
Information about health is a special category of data. We process it only with your explicit consent (Article 7 of the Law of Ukraine “On Personal Data Protection”; for visitors from the European Union, Article 9(2)(a) GDPR): the form is not sent until consent is ticked. Consent may be withdrawn at any time (section 6).
The answers serve one purpose: to understand before the first meeting whether the method suits your request and whether there is a reason to start differently or with a specialist of another profile. They are not used for mailings or advertising.
The answers are kept in the site’s protected database at its hosting provider (Cloudflare), which stores them on the Operator’s behalf. They are not forwarded by email or to messengers. Only the site administrator can read questionnaire answers; other staff of the centre see only the name and the way to reach you, so that they can reply. The network address and browser data are stored with the form to protect against spam.
Answers to the questionnaire and application questions are deleted automatically 6 months after they are sent. The name and the way to reach you are kept while our correspondence lasts and are deleted at your request. To have everything deleted earlier, write to [email protected].
9. Operator details
Sole trader Shyman Hanna Oleksandrivna,
registration number 2846619781
Ukraine, Kharkiv, 61040